Our Professional Services
On the subject of service, Hongyuan Yunshe work group-widly together. Our target is to provide our customers with a consistent support. Reachability, fast availability and a worldwide team of competent service engineers guarantee perfect service for your economic success.
It integrates design, research and development, manufacturing and installation, to provide customers professional services with a full range of planning design and consulting, personalized customization of the whole industry chain.
Besides, Hongyuan Yunshe professional technical engineering team can also provide you specified technical solutions.
Order Confirmation
As soon as your request is received, Hongyuan Yunshe sales manager who have good mobile house knowledge-basis, will contact you immediately to have a closer follow-up and accurate understanding of your request.
Under the professional analysis and evaluation of your request by Hongyuan Yunshe professional technical support team, our sales manager will send you a precise professional quotation proposal for your confirmation.
Once the proposal is confirmed, a final sales order will be submitted for your approval and confirmation with the items listed as follows:
① Necessary order relative Information.
② A confirmed product list with pricing.
③ Terms of payment, delivery, lead-time and warranty.
④ Other agreed clauses e.g., technical support.
As soon as the sales order is signed by both parties and the agreed down-payment transaction is received at Hongyuan Yunshe assigned bank account, the order fulfilment will start immediately in Hongyuan Yunshe internal order system.
Implementation Support
Transportation
The mobile houses will be shipped to the project site by sea or be transported to the project site by truck.
Hoisting
After the goods arrive at the project site, customers need to contact the local crane services, and our technical team will arrive at the site in advance to guide.
The lifting weight of Hongyuan Yunshe all series products is from 6 to 10 tons, suggested that choose not less than 25 tons cranes assembling.
Installation
Before installing the products, the customer needs to complete the site engineering of water supply, power supply, sewage pipeline and load-bearing foundation according to the basic water and power drawings of our Hongyuan Yunshe series products standard.
Under the guidance of our technician, accurate position to the designed installation points, turn on the water and power, complete the water and power test. Finally, submit to customer acceptance.
Here listed the essential of Hongyuan Yunshe implementation support as follows：
① Local team with fast reaction and execution capability.
② Excellent pre-implementation trial run before delivery and offer instruction manual to the customer.
③ The customer should prepare the site basic platform, the site hoisting engineering equipment such as cranes, forklifts and other machinery in advance.
④ High-efficient teamwork procedure of Hongyuan Yunshe culture.
After-Sales Warranty
One year warranty on home appliances in case of non-human damage.
If complex needs arise, our technical support professionals also make time to give you the support and service you need.
Our service professionals can help you:
① Remote diagnose and troubleshoot.
② Identify & replacement of defective parts.
③ Professional training for technical support.
④ Routine and preventive maintenance guidelines.
Hebei Xinshun Hongyuan Assembled Housing Co., Ltd. is willing to work with you to become your trusted partner, achieving mutual development and creating a brilliant future.